Refund policy

Refund Policy

Eligibility for Refunds

  • Refunds are only available for items that are damaged or incorrect upon delivery.

  • Perishable items, including flowers, are non-refundable unless they arrive damaged.

Refund Process

  1. Submit a refund request within 24 hours of delivery by contacting us at [insert email/phone number].

  2. Include your order number and photos of the damaged or incorrect item.

  3. Once your request is reviewed and approved, a refund will be processed to your original payment method within 5-7 business days.

Cancellations

  • Orders can be cancelled up to 12 hours before the scheduled delivery time for a full refund.

  • Orders cancelled after this window may not be eligible for a refund.